Legal
Privacy Policy
Effective Date: 1 April 2026 | Last Updated: 14 April 2026
At Ilahi Tours and Travels, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read it carefully.
1. Information We Collect
- When you use our website or services, we may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, passport details, and date of birth — collected when you make a booking or enquiry.
- Travel Information: Destination preferences, travel dates, number of travellers, and special requirements.
- Payment Information: Credit/debit card details processed securely through our payment gateway. We do not store full card numbers on our servers.
- Technical Data: IP address, browser type, device information, and pages visited — collected automatically via cookies and analytics tools.
2. How We Use Your Information
- We use the information we collect for the following purposes:
- To process bookings, visa applications, and travel packages on your behalf.
- To communicate with you about your enquiries, bookings, and travel updates.
- To send you promotional offers, newsletters, and travel deals (only with your consent).
- To improve our website, services, and customer experience.
- To comply with legal obligations, including UAE regulatory requirements.
3. Sharing Your Information
- We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Airlines, hotels, and tour operators: To fulfil your bookings and travel arrangements.
- Government authorities: For visa processing purposes, as required by law.
- Payment processors: To securely handle your transactions.
- IT and service providers: Who assist us in operating our website and services, subject to strict confidentiality agreements.
4. Data Retention
- We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Booking records are typically retained for 5 years in accordance with UAE commercial regulations.
- You may request deletion of your data at any time by contacting us, subject to any legal retention requirements.
5. Cookies
- Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Marketing Cookies: Used to deliver relevant advertisements.
- You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
6. Data Security
- We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- All data transmissions are encrypted using SSL/TLS technology.
- Access to personal data is restricted to authorised personnel only.
- While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
7. Your Rights
- You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-out: Unsubscribe from marketing communications at any time.
- To exercise any of these rights, please contact us at info@ilahitours.ae.
8. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
- We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.
- Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
- If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@ilahitours.ae
- Address: ILAHI TOURS AND TRAVELS FZE, Office C1-1F-SF9348, C1 Building, Ajman Free Zone, United Arab Emirates
- Phone: +971 054 174 0019